Privacy Policy

BridgeCore Systems (ABN 37 431 807 648) (“we”, “us”, or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging with our services, visiting our website, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect and hold the following types of personal information:

Information you provide directly

• Name, email address, phone number, and business name when you contact us, submit an enquiry, or request a quote.
• Job title and role information relevant to your engagement with us.
• Billing and payment information when you engage our services, including bank account or payment details necessary to process invoices.
• Project requirements, technical specifications, and any additional information you choose to provide in correspondence, project briefs, or meetings.

Information collected automatically

• Technical data such as your IP address, browser type and version, operating system, and device information.
• Website usage data including pages visited, time spent on pages, referring URLs, and navigation patterns.
• Cookies and similar tracking technologies (see Section 6 below).

Sensitive information

We do not intentionally collect sensitive information as defined under the Privacy Act (such as health information, racial or ethnic origin, political opinions, or religious beliefs). If sensitive information is provided to us inadvertently, we will handle it in accordance with the APPs and take reasonable steps to either return or destroy it.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

• To respond to your enquiries, provide quotes and proposals, and communicate with you about our services.
• To deliver, manage, and support the services you have engaged us to provide, including project communication and progress updates.
• To process payments, issue invoices, and manage our commercial relationship with you.
• To send you relevant updates about our services, where you have opted in or where we have an existing business relationship with you. You may opt out of marketing communications at any time.
• To improve our website, services, and the overall client experience through analysis of usage patterns.
• To comply with our legal and regulatory obligations under Australian law, including tax and record-keeping requirements.
• To protect our legitimate business interests, including preventing fraud and enforcing our terms.

We will not use your personal information for purposes other than those outlined above without your consent, unless otherwise permitted or required by law.

3. How We Disclose Your Information

We may disclose your personal information to the following categories of recipients:

• Our employees, contractors, and service providers who assist us in delivering our services and who are bound by confidentiality obligations.
• Third-party service providers who support our business operations (see Section 7 below for details).
• Professional advisors, including accountants, auditors, and legal counsel, where necessary for the operation of our business.
• Government authorities, regulators, or law enforcement agencies where required or authorised by law, regulation, or court order.
• A successor entity in connection with a merger, acquisition, or sale of all or a portion of our business assets, provided the successor agrees to handle your information in accordance with this policy.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure in accordance with APP 11. Our security measures include:

• Encryption of data in transit using TLS/SSL protocols and encryption of data at rest where appropriate.
• Access controls that restrict personal information to authorised personnel who require it for legitimate business purposes.
• Secure hosting infrastructure with monitoring and incident response procedures.
• Regular review and updating of our security practices and technologies.
• Secure disposal of personal information that is no longer required for any purpose permitted under the APPs.

While we take all reasonable precautions, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information, but we are committed to implementing and maintaining appropriate safeguards.

5. Access and Correction

Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make an access or correction request, please contact us using the details provided in Section 10 below. We will respond to your request within a reasonable period (generally within 30 days) and will not charge you for making a request, although we may charge a reasonable fee for providing access if the request requires significant effort to fulfil.

We may refuse a request for access in certain circumstances permitted by law, such as where providing access would pose a serious threat to the life or health of any individual, or where access would have an unreasonable impact on the privacy of others. If we refuse a request for access or correction, we will provide you with written reasons for the refusal and information about how you can make a complaint.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to collect analytics data about how our website is used. Cookies are small text files stored on your device by your web browser.

We use the following types of cookies:

• Essential cookies: Required for the basic functionality of our website, such as maintaining session state and security. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website so we can identify areas for improvement. These collect anonymised, aggregated data.
• Functional cookies: Allow our website to remember choices you make (such as theme preferences) and provide enhanced features.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you before a cookie is set. Please note that disabling certain cookies may affect the functionality of our website.

7. Third-Party Services

We use the following third-party services in the operation of our business and website:

• Vercel — Website hosting and deployment. Vercel may process technical data such as IP addresses, request logs, and performance metrics. Vercel's infrastructure is distributed globally, including servers located in the United States.
• Resend — Transactional email delivery. When you submit a contact form or we send you an email through our platform, Resend processes your email address and message content to facilitate delivery. Resend may store this data on servers located in the United States.

Each of these services operates under its own privacy policy. We encourage you to review their respective privacy policies for further information about how they handle your data.

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to read their privacy policies before providing any personal information.

8. Cross-Border Disclosure

As noted in Section 7, some of the third-party services we use may store or process data outside of Australia, including in the United States. In accordance with APP 8, before disclosing your personal information to an overseas recipient, we take reasonable steps to ensure the recipient does not breach the APPs in relation to your information, or that the recipient is subject to a law or binding scheme that is substantially similar to the APPs.

By providing us with your personal information, you consent to such cross-border disclosure where it is necessary for us to operate our business and provide our services to you.

9. Data Retention

We retain your personal information only for as long as it is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations (including tax and record-keeping requirements), and to resolve disputes. When personal information is no longer required for any permitted purpose, we take reasonable steps to destroy or permanently de-identify it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Complaints

If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, you may lodge a complaint with us using the contact details below. We will acknowledge your complaint within 5 business days and aim to investigate and resolve it within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Contact Us

If you have any questions about this Privacy Policy, wish to make an access or correction request, or would like to lodge a complaint, please contact us: